1 Garden Way
Tel: 0800 2461 208
VAT no: 209 3330 33
Our contract with you
Ben Parker & Stuart Ambler T/A Yorvik Windscreens agree to carry out vehicle glass repair and replacement work on the vehicle to which this form relates. Our contract with you is formed at the time of you making your appointment with us. if you are not the policyholder, you promise that your dealings with us are made with the authority of the policyholder
Where available to us, we check information made available to us by insurers to confirm our work may be paid for under your insurance policy. We make no assurance as to the extent of your policy cover and you acknowledge that fact.
The visibility of a repair to glass depends on the nature of the damage at the time of repair. If you are not happy with the look of our repair, we can replace your windscreen if you pay the required amount.
IN THE COURSE OF REPAIR, GLASS MAY CRACK BEYOND REPAIR THROUGH NO FAULT OF OUR TECHNICIAN. YOU ACKNOWLEDGE THAT RISK. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with replacement, you agree that paragraph 4 below shall apply to that service. We will take into account any excess you may have already paid to us.
You agree to be responsible to us for the full cost of our service to you. If you have glass cover, you may be able to claim a contribution to our costs under your insurance policy. If you are making a claim through your policy through Yorvik Windscreens, you agree to pay us any excess stated under your policy and that we may collect the balance of our fee from your insurer. If your insurer declines cover under your policy, you agree to pay us our usual retail price applicable to the service we perform for you.
If the policyholder is registered for VAT, the policyholder agrees to pay VAT on our service. When you booked your appointment, you may have paid VAT calculated on the cost of the materials we usually use for a vehicle like yours. If our work on your vehicle requires us to use materials (such as trims or clips) that we did not expect to use for the job, the price we charge and the VAT due from you may change. In that case, you agree to pay all additional costs and VAT due to us and we agree to refund any costs and VAT to the extent the amount you should have paid reduces.
The visual record set out to the left of these terms records visible damage existing on your vehicle before we began work. WE EXCLUDE ALL LIABILITY FOR REPAIR OF DAMAGE WHETHER VISABLE OR NOT, EXISTING BEFORE WE BEGAN TO WORK ON YOUR VEHICLE.
We will perform our service to you to the best of our ability. If we damage your vehicle, we can arrange its repair at no cost to you. If you organise repair yourself without our prior written approval, we do not guarantee the cost of your repair.
We are unable to install a replacement windscreen on corroded metal. If we find your vehicle to be corroded, we will stop work. In that case, we will explain your options.
AS A BUSINESS YOU ACKNOWLEDGE THAT THE COST TO US OF REPAIRING YOUR VEHICLE IN THE EVENT THAT WE DAMAGE IT IS LIKELY TO EXCEED THE AMOUNT WE ARE PAID FOR OUR SERVICE. YOU AGREE THAT OUR TOTAL LIABILITY TO YOU BOTH FOR ANY SERVICE FAILURE OR VEHICLE DAMAGE IS LIMITED TO THE TOTAL COST OF REPAIRING ANY DAMAGE WE CAUSE TO YOUR VEHICLE. YOU AGREE THAT UNLESS WE HAVE WRITTEN TO YOU TO CONFIRM OTHERWISE BEFORE WE BEGIN WORK, YOU AND YORVIK WINDSCREENS DO NOT INTEND THAT YORVIK WINDSCREENS REIMBURSE OR COMPENSATE YOU FOR LOSS OF INCOME, LOSS OF USE OF YOUR VEHICLE, COSTS OR EXPENSES INCURRED FROM LOSS OF USE OF YOUR VEHICLE, LOSS OF BUSINESS OR PROFITS OR PURE ECONOMIC LOSS OR INDIRECT OR CONSEQUENTIAL LOSS SUFFERED BY YOU AS A RESULT OF OUR WORK.
AS A CONSUMER BEN PARKER & STUART AMBLER T/A YORVIK WINDSCREENS CAN NOT BE HELD LIABLE FOR ANY UNFORSEEN DAMAGE TO YOUR VEHICLE NOT CAUSED BY YORVIK WINDSCREENS OR ANY LOSSES INCURRED AS A RESULT OF THIS DAMAGE.
Nothing shall limit our liability for fraud or death or personal injury caused by our negligence. Your statutory rights are not affected.
All our work comes with a 12 month guarantee on parts and our workmanship