Make a complaint


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standard. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

You can call us on: 0800 2461 208

Email us at:

Or write to us: 1 Garden Way, Acomb, York. YO26 5DY

We will aim to respond to any complaint within 48hrs of receiving it and will provide you with an appointment which is convenient to you to resolve any problems you have.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website: disputeresolutionombudsman